Privacy Policy

Personal Data Controller Information:

"AGRO MATEEV 99" EOOD is a company registered under the Commerce Act of the Republic of Bulgaria with UIC 207118245, with registered address: Levski, 47 Aleksandar Stamboliyski St., email: dimmysfarm@gmail.com

Grounds and purposes for which we use your personal data

We process your personal data on the following grounds:

• The contracts concluded for the delivery of our products;
• Creation of a user account on the website;
• Your explicit consent – the purpose is specified for each specific case;
• Where an obligation is provided for by law.

In the following paragraphs you will find detailed information on the processing of your personal data depending on the ground on which we process it.

For the Performance of a Contract

We process your personal data in order to fulfil contractual and pre-contractual obligations, and to exercise our rights under contracts concluded with you.

Purposes of processing:

1. establishing your identity;
2. providing the functionalities of our website;
3. preparing and sending an invoice for the services you purchase from us;

identifying and/or preventing unlawful actions or actions contrary to our terms

Data we process on this ground:
On the basis of the contract concluded between us and you, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:

• personal contact data - contact address, email, telephone number;
• identification data - full name, Uniform Civil Number or personal number of a foreign national, address;
• data on orders placed;
• correspondence in connection with the overall service - email, letters, information about your requests for troubleshooting, complaints, requests, grievances, feedback that we receive from you;
• credit or debit card information, bank account number or other banking and payment information in connection with payments made;
• other information such as:
• IP address when visiting our website;
• Demographic data
• information from your actions on the site

The processing of the above personal data is mandatory for us in order to conclude and perform the contract with you. Without your providing us with the above data, we would not be able to fulfil our obligations under the contract.

Provision of Personal Data to Third Parties

We may provide your personal data to third parties – subcontractors, including courier service providers, for the purpose of delivering the goods you have ordered or, with your explicit consent, for direct marketing purposes.

When We Erase the Data Collected on This Ground

We delete the data collected on this ground 2 years after the termination of the contractual relationship, regardless of whether it ended due to expiry of the term of the contract, rescission or another ground.

For Compliance with Statutory Obligations

The law may provide for an obligation on us to process your personal data. In such cases we are obliged to carry out the processing, for example:

• Obligations under the Measures Against Money Laundering Act;
• Fulfilment of obligations in connection with distance selling and off-premises selling provided for in the Consumer Protection Act;
• Provision of information to the Consumer Protection Commission or to third parties as provided for in the Consumer Protection Act;
• Provision of information to the Commission for Personal Data Protection in connection with obligations provided for in the personal data protection legislation;
• Obligations provided for in the Accountancy Act, the Tax and Social Insurance Procedure Code and other related legislative acts in connection with keeping lawful accounts;
• Provision of information to the court and to third parties in the course of court proceedings, in accordance with the requirements of the legislative acts applicable to the proceedings;
• Age verification when shopping online.

When We Erase the Personal Data Collected on This Ground

The data collected under an obligation provided for by law is deleted once the obligation for its collection and retention has been fulfilled or no longer applies.

We process your personal data on this ground only after your explicit, unambiguous and voluntary consent. We will not impose any adverse consequences on you if you refuse the processing of your personal data.

Consent is a separate ground for processing your personal data; the purpose of the processing is specified in it and does not coincide with the purposes listed in this policy. If you give us the relevant consent, and until it is withdrawn or until the termination of all contractual relations with you, we prepare offers of products/services suitable for you by carrying out detailed analyses of your basic personal data;

Data we process on this ground:

On this ground we may process personal data for direct marketing purposes, including website usage data and social media profile data.
Provision of data to third parties
On this ground we may provide your data to marketing agencies, Facebook, Google or other similar parties.

Consents given may be withdrawn at any time. Withdrawal of consent does not affect the performance of contractual obligations. If you withdraw your consent to the processing of personal data for any or all of the ways described above, we will not use your personal data and information for the purposes specified above. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To withdraw the consent given, you only need to use our website or simply our contact details.

When we erase the data collected on this ground

Data collected on this ground will be deleted either upon your request or 12 months after its initial collection.

How We Protect Your Personal Data

To ensure adequate protection of the data of the company and its customers, we apply all necessary organisational and technical measures provided for in the Personal Data Protection Act.

The company has established rules to prevent abuse and security breaches, which supports the processes of safeguarding and ensuring the security of your data.

For maximum security in the processing, transfer and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymisation, etc.

Rights of Users

Every User of the site enjoys all personal data protection rights under Bulgarian legislation and the law of the European Union.
The User may exercise their rights by sending a message to our email address.

Every User has the right to:

• Information (in connection with the processing of their personal data by the controller);
• Access to their own personal data;
• Rectification (if the data are inaccurate);
• Erasure of personal data (the “right to be forgotten”);
• Restriction of processing by the controller or the processor;
• Portability of personal data between controllers;
• Objection to the processing of their personal data;
• The data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them;
• The right to judicial or administrative protection where the rights of the data subject have been infringed.

The User may request erasure if one of the following conditions applies:

• The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
• The User withdraws the consent on which the processing is based and there is no other legal ground for the processing;
• The User objects to the processing and there are no overriding legitimate grounds for the processing;
• The personal data have been unlawfully processed;
• The personal data have to be erased for compliance with a legal obligation under Union or Member State law to which the controller is subject;
• The personal data have been collected in relation to the offer of information society services to children and the consent was given by the holder of parental responsibility over the child.

The User has the right to restrict the processing of their personal data by the controller where:
• The User contests the accuracy of the personal data. In this case the restriction of processing applies for a period enabling the controller to verify the accuracy of the personal data;
• The processing is unlawful, but the User does not want the personal data to be erased and requests the restriction of their use instead;
• The controller no longer needs the personal data for the purposes of the processing, but the User requires them for the establishment, exercise or defence of legal claims;
• The User has objected to the processing pending verification whether the legitimate grounds of the controller override the interests of the User.
Right to portability.

The data subject has the right to receive the personal data concerning them which they have provided to a controller, in a structured, commonly used and machine-readable format, and has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent or on a contractual obligation and the processing is carried out by automated means. In exercising the right to data portability, the data subject also has the right to have the personal data transmitted directly from one controller to another, where technically feasible.
Right to object.

Users have the right to object to the controller to the processing of their personal data. The personal data controller is obliged to cease the processing unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. Where an objection is made to the processing of personal data for direct marketing purposes, the processing must cease immediately.

Complaint to the Supervisory Authority

Every User has the right to lodge a complaint about unlawful processing of their personal data with the Commission for Personal Data Protection or with the competent court.