These General Terms and Conditions govern the relationship between "AGRO MATEEV 99" EOOD, hereinafter referred to as "Trader", on the one hand, and the users of the websites and services located on the website www.dimmysfarm.com, hereinafter referred to as Users, on the other.

"AGRO MATEEV 99" EOOD is a company registered under the Commerce Act of the Republic of Bulgaria with UIC 207118245, with registered address: Levski, 47 Aleksandar Stamboliyski St., email: dimmysfarm@gmail.com
Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as Services).
This document contains information about the activities of "AGRO MATEEV 99" EOOD and the general terms and conditions for using the services provided by "AGRO MATEEV 99" EOOD, regulating the relationship between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Trader.

By accepting the General Terms and Conditions, the User agrees to the processing of their personal data on the basis of the contract concluded between them and the Trader.

Definitions

For the purposes of these General Terms and Conditions, the terms below shall have the following meaning:

Site - www.dimmysfarm.com and all its subpages.
User - any natural person who acquires goods that are not intended for carrying out commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of their commercial or professional activities.

General Terms and Conditions - these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, forms for withdrawal from the contract and replacement and any other legally significant information found on the Site.

Personal data - information about a natural person that reveals their physical, psychological, mental, family, economic, cultural or social identity.

Goods - movable tangible property, with the exception of property sold in enforcement proceedings or through other measures by bodies authorised by law, as well as property abandoned or confiscated in favour of the state and announced for sale by state bodies.
Sales contract - a contract under which the Trader transfers or undertakes to transfer the ownership of goods to the User, and the User pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.

Alternative consumer dispute resolution procedure - a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative consumer dispute resolution body.
Services Provided

1. On the Site, Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Trader on the territory of the Republic of Bulgaria.
   1.1. The goods offered by the Trader via the website are intended for natural persons and/or legal entities. The rules relating to consumer protection, including the rules on withdrawal from the contract, apply only to natural persons acting in their capacity as consumers within the meaning of the Consumer Protection Act.
   Order
2. Users use the website interface to conclude contracts with the Trader for the purchase and sale of the offered goods and their delivery on the territory of the Republic of Bulgaria.
   2.1. The contract for the purchase and sale of goods is deemed concluded from the moment of confirmation of the order by the Trader.
   2.2. In the event of unavailability of a given item of goods or inability to perform a given service, the Trader reserves the right to refuse the order.
   2.3. After selecting one or more goods offered on the Trader's website, the User must add them to their list of goods for purchase.
   2.4. The User must provide delivery details and choose a method and time of payment of the price, and then confirm the order via the site interface.
   2.5. When placing an order, the User receives confirmation by email that their order has been accepted.
3. The Trader has the right to refuse to conclude a contract with an improper User.
   3.1. The Trader has the right to treat a User as improper in cases where:
   1. there is a failure by the User to comply with the General Terms and Conditions;
   2. an improper, arrogant or rude attitude towards the Trader's representatives has been established;
   3. systematic abuse by the User towards the Trader has been established.
      Subcontractors
4. The User agrees that when ordering goods from the Trader's website, the latter may assign the performance of the contract to a third party to deliver the ordered goods to the User. The use of a subcontractor does not require the consent of the User.
   4.1. The subcontractors used by the Trader are not a party to the contract between the Trader and the User.
   Prices
5. The prices of the goods offered are those indicated on the Trader's website at the time of placing an order, except in cases of obvious error.
   5.1. The prices of the goods include VAT in cases where its charging is provided for.
   5.2. The Trader reserves the right to change the prices of the goods offered on the site at any time and without notice; such changes will not affect orders already placed.
6. The Trader may provide discounts for the goods offered on the site in accordance with Bulgarian legislation and rules set by the Trader. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).
   6.1. Different types of discounts cannot be combined when ordering and purchasing the same item of goods.
   Payment
7. When the User returns goods with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received and applied to the goods, and only the amount actually paid is subject to refund.
8. The User may pay the price of the ordered goods using the following methods:
   • By bank or payment card in accordance with the general terms and conditions of the relevant payment operator whose services are used by the Trader.
   • Cash on delivery or postal money transfer, in accordance with the terms and conditions of the relevant third party offering the payment service.
   • Through payment services offered by payment operators licensed to operate as such in the Republic of Bulgaria or under a licence issued in another EU Member State, and in particular through the services of operators using the following trade names: PayPal.
   • By bank transfer.
9. The Trader reserves the right to establish other payment methods on the website, including through the services of third parties – payment operators, as well as payment in cash on site at a retail outlet after placing an order.
10. If the User chooses a payment method involving a third party - a payment service provider, the User may be bound by the provisions and conditions and/or fees of such third party, including with regard to the fees due for performing the relevant payment transaction.
    10.1. The User should be expressly aware of the fact that the use of the “cash on delivery” and “postal money transfer” services of the relevant courier and payment service providers involves the payment of additional fees in accordance with the tariff of the relevant providers, which fees may not be reflected in the site interface when placing an order because they are not included in the price for delivery of the goods but are a fee payable for the relevant payment services.
11. The Trader is not liable if a payment method involving a third party - a payment service provider is unavailable or otherwise fails to function for reasons that cannot be attributed to the fault of the Trader.
    Withdrawal from the Contract and Replacement
12. The User has the right to withdraw from the contract without giving any reason and without owing compensation or penalty within 14 days from the date of receipt of the goods by the User or by a third party.
13. In order to exercise their right under this clause, the User must unambiguously notify the Trader of their decision to withdraw from the contract, identifying the goods/services they wish to return by providing all data about the order and delivery made, including but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.
14. The Trader publishes on its website a form for exercising the right of withdrawal from the contract.
15. To exercise the right of withdrawal, the Trader provides the User with the option to complete and send electronically via the website the standard withdrawal form or another unambiguous statement. In these cases, the Trader shall immediately send the User confirmation of receipt of their withdrawal on a durable medium.
16. The User is obliged to return the goods at their own expense, necessarily together with the receipt and the invoice, if any, by handing them over to the Trader or to a person authorised by the latter, within 14 days from the date on which the User exercised their right of withdrawal from the contract.
17. When returned, the goods must be in their original packaging, without traces of use or damage to their commercial appearance.
18. The Trader has the right to withhold the reimbursement of payments until the goods have been received back or until proof has been provided that the goods have been sent back, whichever of the two events occurs earlier.
19. If the User fails to fulfil their obligation to return the goods, without notifying the Trader of the delay and without providing a valid reason for it, they shall be deemed to have withdrawn their statement exercising the right of withdrawal from the contract.
20. Where the Trader has incurred expenses in connection with the performance of the contract and the User withdraws from the contract, the Trader has the right to retain the relevant amount for the expenses incurred or to demand their payment.
21. The User does not have the right to withdraw from the contract if its subject is goods for which this is expressly excluded in the cases provided for in the Consumer Protection Act, including sealed goods which, once unsealed, are not suitable for return for reasons related to hygiene or health protection
22. The Trader shall refund to the User the price paid by them for the returned goods.
    22.1. Where the User has made a payment under the contract by bank card and has exercised their right of withdrawal from the contract, the refund shall be made by ordering a reverse transaction to the card with which the payment was made within 7 working days.
    Guarantees and Complaints
23. The User has the right to make a complaint about any non-conformity of the goods with what was agreed/ordered where, after delivery, non-conformities with the sales contract are discovered.
24. The Trader is not liable for any difference in colours due to the natural differences in the reproduction of colours by different monitor models.
25. The Trader is not liable for a difference in size of up to 2 cm.
26. The Trader is not liable for natural wear and tear of the goods.
27. Any non-conformity of the consumer goods with the sales contract that becomes apparent within 6 months of the delivery of the goods shall be deemed to have existed at the time of their delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.
28. The User may not dispute the conformity of the consumer goods with the sales contract where:
    1. at the time of conclusion of the contract they knew or could not have been unaware of the non-conformity;
    2. the non-conformity is due to materials provided by the User.
29. The User has the right to make a complaint about goods regardless of whether the manufacturer or the Trader has provided a commercial guarantee.
30. Where the complaint is satisfied by replacing the goods with other goods conforming to the agreement, the Trader shall preserve the original guarantee conditions for the User.
31. When making the complaint, the User may claim a refund of the amount paid, replacement of the goods with other goods conforming to the agreement, or a reduction of the price.
32. The complaint is submitted orally to the telephone number specified by the Trader or in writing via the specified email, by post or by submission at the company's address. The Trader provides access to a complaint form on its website.
33. When making a complaint, the User shall state the subject of the complaint, their preferred method of satisfying the complaint or, respectively, the amount claimed, and an address, telephone number and email for contact.
34. When submitting a complaint, the User must also attach the documents on which the claim is based, namely:
    1. receipt or invoice;
    2. protocols, statements or other documents establishing the non-conformity of the goods with the agreement;
    3. other documents establishing the grounds and amount of the claim.
35. A complaint about consumer goods may be made within two years of the delivery of the goods, but no later than two months from the discovery of the non-conformity with the agreement.
36. The period ceases to run for the time necessary to reach an agreement between the seller and the User to resolve the dispute.
37. If the Trader has provided a commercial guarantee on the goods and the period of the guarantee is longer than the periods for making a complaint under para. 1, the complaint may be made until the expiry of the period of the commercial guarantee.
38. Making a complaint does not preclude bringing a legal action.
39. The Trader maintains a register of complaints made. A document is sent to the User at the email address specified by them, indicating the number of the complaint in the register and the type of goods.
40. When the Trader satisfies the complaint, it issues a document to that effect, drawn up in two copies, and must provide one copy to the User.
41. In the event of a justified complaint, the Trader shall bring the goods into conformity with the sales contract within one month of the complaint being made by the User.
    41.1. If the goods are not repaired after the expiry of the period under the preceding paragraph, the User has the right to rescind the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with Art. 114 of the Consumer Protection Act.
    41.2. Bringing the consumer goods into conformity with the sales contract is free of charge for the User. The User does not owe any costs for dispatching the consumer goods or for materials and labour related to their repair, and does not suffer significant inconvenience.
42. In the event of non-conformity of the consumer goods with the sales contract and where the User is not satisfied with the resolution of the complaint, the User has the right to choose one of the following options:
    1) rescission of the contract and refund of the amount paid by them
    2) reduction of the price.
43. The User may not claim a refund of the amount paid or a reduction of the price of the goods where the Trader agrees to replace the consumer goods with new ones or to repair the goods within one month of the complaint being made by the User.
44. The Trader is obliged to satisfy a request for rescission of the contract and to refund the amount paid by the User where, after having satisfied three complaints of the User by carrying out repairs on the same goods within the guarantee period, a further non-conformity of the goods with the sales contract occurs.
45. The User may not claim rescission of the contract if the non-conformity of the consumer goods with the contract is insignificant.
    Intellectual Property
46. The intellectual property rights in all materials and resources located on the Trader's website (including the available databases) are protected under the Copyright and Related Rights Act, belong to the Trader or to the respective designated person who has transferred the right of use to the Trader, and may not be used in breach of the applicable legislation.
47. In the event of copying or reproduction of information beyond what is permissible, as well as in the event of any other infringement of intellectual property rights in the Trader's resources, the Trader has the right to claim compensation also for the direct and indirect damage suffered, in full.
48. Except where expressly agreed, the User may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the Trader's website.
49. The Trader undertakes to exercise due care to enable the User to have normal access to the services provided through the website.
50. The Trader reserves the right to suspend access to the services provided. The Trader has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
    Termination and Rescission of the Contract
51. The Trader has the right, at its discretion and without giving notice, to terminate the contract unilaterally if it establishes that the services provided are being used in breach of these General Terms and Conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
52. In addition to the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated upon cessation of the Trader's activities or termination of the maintenance of its website.
53. Outside the cases specified above, each party may rescind this contract by giving one week's notice to the other party in the event of non-performance of the obligations under the contract.
54. The written form of the contract is deemed to be complied with by sending an electronic mail (e-mail) message, pressing an electronic button on a page with content that is filled in or selected by the User, or ticking a box (check box) on the website, and the like, insofar as the statement is technically recorded in a way that allows it to be reproduced.
    Severability Clause
55. The parties declare that, if any of the clauses of these General Terms and Conditions proves to be invalid, this shall not entail the invalidity of the entire contract or of its other parts. The invalid clause shall be replaced by the mandatory provisions of the law or by established practice.
    Amendments to the General Terms and Conditions
56. The Trader undertakes to notify Users of any amendment to these General Terms and Conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.
57. Where the User does not agree with the amendments to the General Terms and Conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User must notify the Trader within one month of receiving the notification under the preceding article.
58. If the User does not exercise their right to withdraw from the contract in accordance with the procedure set out in these General Terms and Conditions, the amendment shall be deemed accepted by the User without objection
    Applicable Law
59. The provisions of the legislation in force in the Republic of Bulgaria shall apply to all matters not regulated by these General Terms and Conditions.