These General Terms and Conditions govern the relationship between "AGRO MATEEV 99" EOOD, hereinafter referred to as "Trader", on the one hand, and the users of the websites and services located on the website www.dimmysfarm.com, hereinafter referred to as Users, on the other.

"AGRO MATEEV 99" EOOD is a company registered under the Commercial Code of the Republic of Bulgaria with UIC 115018980, with registration address: Levski, 47 Aleksandar Stamboliyski Street, email: dimmysfarm@gmail.com Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as Services). This document contains information about the activities of "AGRO MATEEV 99" EOOD and the general terms and conditions for using the services provided by "AGRO MATEEV 99" EOOD, regulating the relationship between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and the Merchant.

Definitions

For the purposes of these General Terms and Conditions, the following terms and conditions shall be understood as follows:

Site - www.dimmysfarm.com and all its subpages.

User - any natural person who acquires goods that are not intended for carrying out commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activities.

General Terms and Conditions - these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, forms for withdrawal from the contract and replacement and any other legally significant information found on the Site.

Personal data - information about a natural person that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Goods - a movable tangible property, with the exception of property sold in execution or through other measures by bodies authorized by law, as well as property abandoned or confiscated in favor of the state, announced for sale by state bodies. Sales contract - a contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.

Alternative consumer dispute resolution procedure - a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative consumer dispute resolution body. Services Provided

1. On the Site, Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Merchant on the territory of the Republic of Bulgaria. 1.1. The goods offered by the Merchant via the website are intended for individuals and/or legal entities. The rules relating to consumer protection, including the rules on withdrawal from the contract, apply only to individuals acting in their capacity as consumers within the meaning of the Consumer Protection Act. Order

2. Users use the website interface to conclude contracts with the Merchant for the purchase and sale of the offered goods and their delivery on the territory of the Republic of Bulgaria. 2.1. The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by the Merchant. 2.2. In the event of unavailability of a given good or inability to perform a given service, the Merchant reserves the right to refuse the order. 2.3. After selecting one or more goods offered on the Merchant's website, the User must add them to his list of goods for purchase. 2.4. The User must provide delivery details and choose a method and time of payment for the price, and then confirm the order via the site interface. 2.5. When placing an order, the User receives confirmation by email that his order has been accepted.

3. The Merchant has the right to refuse to conclude a contract with an incorrect User.

   3.1. The Merchant has the right to treat a User as incorrect in cases where:

   1. there is a failure by the User to comply with the General Terms and Conditions;

   2. an incorrect, arrogant or rude attitude towards the Merchant's representatives is established;

4. systematic abuse by the User towards the Merchant is established. Subcontractors

5. The User agrees that when ordering goods from the Merchant's website, the latter may assign the performance of the contract to a third party to deliver the ordered goods to the User. The use of a subcontractor does not require the consent of the User.

4.1. The subcontractors used by the trader are not a party to the contract between the trader and the consumer. Prices

1. The prices of the goods offered are those indicated on the trader's website at the time of placing an order, except in cases of obvious error.

   5.1. The prices of the goods include VAT in cases where its charging is provided.

   5.2. The trader reserves the right to change the prices of the goods offered on the site at any time and without notice, such changes will not affect orders already placed.

2. The trader may provide discounts for the goods offered on the site in accordance with Bulgarian legislation and rules set by the trader. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts can be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).

   6.1. Different types of discounts cannot be combined when ordering and purchasing the same product. Payment

3. When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the product, and only the amount actually paid is subject to refund.

4. The User may pay the price of the ordered products using the following methods:

   • By bank or payment card in accordance with the general terms and conditions of the relevant payment operator, the services of which are used by the Merchant.

   • Cash on delivery or postal money transfer, in accordance with the terms and conditions of the relevant third party offering the payment service.

   • Through payment services offered by payment operators with a license to operate as such in the Republic of Bulgaria or through a license issued in another EU Member State and in particular through the services of operators using the following trade names: PayPal.

   • By bank transfer.

5. The Merchant reserves the right to establish other payment methods on the Website, including through the services of third parties - payment operators, as well as payment in cash on site at a retail outlet after placing an order.

6. If the User chooses a payment method involving a third party - a payment service provider, the User may be bound by the provisions and conditions and/or fees of such third party, including with regard to the fees due for performing the relevant payment transaction.

10.1. The User should be explicitly informed of the fact that the use of the "cash on delivery" and "postal money transfer" services of the relevant courier and payment service providers is associated with the payment of additional fees in accordance with the tariff of the relevant providers, which fees may not be reflected in the website interface when placing an order due to the fact that they are not included in the price for delivery of the goods, but are a fee payable for the relevant payment services.

1. The Merchant is not liable if a payment method involving a third party payment service provider is unavailable or otherwise malfunctions for reasons that cannot be attributed to the Merchant. Withdrawal from the contract and replacement

2. The Consumer has the right to withdraw from the contract without giving any reason, without being liable for compensation or penalty within 14 days from the date of receipt of the goods by the Consumer or a third party.

3. In order to exercise his right under this clause, the Consumer must unambiguously notify the Merchant of his decision to withdraw from the contract, individualizing the goods/services he wishes to return, by providing all data about the order and delivery, including, but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.

4. The Merchant publishes on its website a form for exercising the right to withdraw from the contract.

5. To exercise the right of withdrawal, the Trader provides the consumer with the option of completing and sending electronically via the website the standard withdrawal form or another unambiguous statement. In these cases, the Trader shall immediately send the consumer confirmation of receipt of his withdrawal on a durable medium.

6. The consumer is obliged to return the goods at his own expense, necessarily together with the receipt and invoice, if any, by handing them over to the Trader or to a person authorized by the latter, within 14 days from the date on which the Consumer exercised his right of withdrawal from the contract.

7. When returning the goods, they must be in their original packaging, without traces of use or violation of the commercial form.

8. The trader has the right to postpone the reimbursement of payments until the goods have been received back or until proof has been provided that the goods have been sent back, depending on which of the two events occurred earlier.

9. In the event that the Consumer fails to fulfill his obligation to return the goods, without notifying the trader of the delay and without providing a valid reason for the same, he shall be deemed to have withdrawn his statement to exercise withdrawal from the contract.

10. Where in connection with the performance of the contract the trader has incurred expenses and the consumer withdraws from the contract, the trader has the right to retain the relevant amount for the expenses incurred or to demand their payment.

11. The consumer does not have the right to withdraw from the contract if the subject of the contract are goods for which this is explicitly excluded in the cases provided for in the ZPA, including sealed goods that, after unpacking, are not subject to return due to reasons related to hygiene or health protection

12. The trader shall refund to the consumer the price paid by him for the returned goods.

22.1. In the event that the consumer has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund shall be made by ordering a reverse transaction on the card with which the payment was made within 7 working days. Guarantees and complaints

1. The consumer has the right to complain for any discrepancy of the goods with the agreed/ordered, when after delivery, discrepancies with the sales contract are discovered.

2. The trader shall not be liable for any difference in colors due to the natural differences in the reproduction of colors by different monitor models.

3. The trader is not liable for a difference in size of up to 2 cm.

4. The trader is not liable for natural wear and tear of the goods.

5. Any non-conformity of the consumer goods with the sales contract that becomes apparent within 6 months after the delivery of the goods shall be deemed to have existed at the time of their delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.

6. The consumer may not dispute the conformity of the consumer goods with the sales contract when:

   1. at the time of conclusion of the contract he knew or could not have been unaware of the non-conformity;

   2. the non-conformity is due to materials provided by the consumer.

7. The consumer has the right to file a complaint about the goods, regardless of whether the manufacturer or the trader has provided a commercial guarantee.

8. When the complaint is satisfied by replacing the goods with another one that corresponds to the agreement, the Trader will retain the original warranty conditions for the consumer.

9. When submitting a complaint, the consumer may claim a refund of the amount paid, for replacing the goods with another one that corresponds to the agreement or for a discount on the price.

10. The complaint is submitted orally to the telephone number specified by the Trader or in writing via the specified email, by post or submitted to the company's address. The Trader provides access to a complaint form on its website.

11. When submitting a complaint, the consumer indicates the subject of the complaint, his preferred method of satisfying the complaint, respectively the amount of the claimed amount, and the address, telephone number and email for contact.

12. When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:

    1. receipt or invoice;
    2. protocols, acts or other documents establishing the non-conformity of the goods with the agreement;

    3. other documents establishing the claim on the grounds and amount.

13. A complaint about a consumer good may be filed within two years of the delivery of the good, but no later than two months from the establishment of the non-conformity with the agreement.

14. The period shall cease to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.

15. If the Trader has provided a commercial guarantee for the goods and the period of the guarantee is longer than the periods for filing a complaint under para. 1, the complaint may be filed until the expiry of the period of the commercial guarantee.

16. Filing a complaint is not an obstacle to filing a claim.

17. The Trader shall maintain a register of filed complaints. A document is sent to the User to the email address specified by him, which indicates the number of the complaint from the register and the type of goods.

18. When the Trader satisfies the complaint, he issues an act to this effect, which is drawn up in two copies, and one copy is necessarily provided to the User.

19. In the event of a justified complaint, the Trader brings the goods into compliance with the sales contract within

41.1. If the goods are not repaired after the expiry of the period under the previous paragraph, the Consumer has the right to terminate the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with Art. 114 of the Consumer Protection Act.

41.2. Bringing the consumer goods into conformity with the sales contract is free of charge for the Consumer. He does not owe any costs for shipping the consumer goods or for materials and labor related to its repair, and does not suffer significant inconvenience.

1. In the event of non-conformity of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options: 1) termination of the contract and reimbursement of the amount paid by him 2) reduction in the price.

2. The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer good with a new one or to repair the goods within one month of the consumer's complaint.

3. The trader is obliged to satisfy a request for termination of the contract and refund the amount paid by the consumer when, after having satisfied three complaints of the consumer by performing repairs on the same goods, within the warranty period, there is a further occurrence of non-conformity of the goods with the sales contract.

4. The consumer may not claim termination of the contract if the non-conformity of the consumer good with the contract is insignificant. Intellectual Property

5. The intellectual property rights on all materials and resources located on the Merchant's website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the respective designated person who has transferred the right of use to the Merchant, and may not be used in violation of the applicable legislation.

6. In case of copying or reproduction of information beyond what is permissible, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.

7. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and otherwise disclose the information resources published on the Merchant's website.

8. The Merchant undertakes to exercise due care to ensure that the User has normal access to the services provided through the website.

9. The Merchant reserves the right to terminate access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website. Termination and cancellation of the contract

10. The Merchant has the right, at its discretion, without prior notice, to unilaterally terminate the contract if it establishes that the services provided are used in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.

11. In addition to the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated upon termination of the Merchant's activities or termination of the maintenance of its website.

12. Outside the cases specified above, each party may terminate this contract by giving one week's notice to the other party in the event of failure to fulfill the obligations under the contract.

13. The written form of the contract is deemed to have been complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User or marking a box (check box) on the website, etc. similar, as long as the statement is technically recorded in a way that allows it to be reproduced. Rescue clause

14. The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this will not entail the invalidity of the entire contract or its other parts. The invalid clause will be replaced by the mandatory provisions of the law or established practice. Amendment to the general terms and conditions

15. The Merchant undertakes to notify the Users of any amendment to these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.

16. When the User does not agree with the amendments to the general terms and conditions, the User has the right to withdraw from the contract without giving a reason and without being liable for compensation or penalty. In order to exercise this right, the User must notify the Trader within one month of receiving the notification under the previous article.

17. In case the User does not exercise his right to withdraw from the contract in accordance with the procedure stipulated in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objections Applicable law

18. The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not regulated by these General Terms and Conditions.