Frequently asked questions

Our first jam was made with sugar, but lots of people asked us for one WITHOUT it. As always, we listened to you, and right at the very start of our business we made a decision – to specialize in jams with the cleanest possible ingredients and NO sugar. That way everyone can enjoy them, from people with health conditions to children.

With Box Now deliveries, we have no technical way to help.
Please contact Box Now customer service directly, as they are responsible for the lockers and access to them.

With Box Now, there is no staff member involved when you collect your parcel.
If you find a broken or damaged product:

• contact us
• send us photos of the damaged products

In these cases Box Now provides compensation, and we send you replacements for the damaged products.

Our products are fragile, so we always enable the “inspection” option, so that you can check your parcel at your own pace on delivery.

When you have the “inspection” option, be sure to use it:

• if a product is broken or damaged – refuse the parcel on the spot
• if the parcel is accepted without inspection, it is considered received in perfect condition

Once a parcel has been accepted without inspection, neither the courier nor we can take responsibility, even if photos are sent afterwards.

We pack our products with great care.
Your help – choosing the right delivery method and using the “inspection” option – lets us respond quickly and properly if needed.